Recalled water meter transmission units being replaced this month

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Working with the City of Kennedale and FATHOM, Utility Metering Solutions (UMS) will be replacing all water meter transmission units (MTUs) in Kennedale, beginning Monday, April 4th. {{more:[read more]}}
here’s a little background …
In 2013, MTUs were installed on all City of Kennedale water meters to send usage data electronically, eliminating the need for staff to manually read meters each month. These MTU model were recently recalled by the manufacturer (Aclara) because it sometimes drops the last two digits of the usage numbers.

The actual meters are properly measuring the usage. The problem is only in the transmission of those numbers. Bills are always monitored for unusual spikes, and in those cases, meters are manually read and bills corrected before mailing.
there is no cost to resident …

What does all that mean? When an MTU sends in a partial reading, the usage graph can look erratic. To correct this problem, replacement MTUs are being provided by the manufacturer (Aclara) and installed by UMS on behalf of the City of Kennedale and FATHOM, the city’s water billing service. Because this is a product recall, there is no cost to residents or the city.

The exchange process, which takes only a few minutes, consists of replacing the existing unit and programming the new one. Residents do not need to be present for this short process and service will not be interrupted. UMS employees performing these exchanges will wear uniforms and identification badges and will be driving marked vehicles. Residents are cautioned not be alarmed.

should be completed by May 13th …
Weather permitting, all replacements are expected to be completed no later than May 13th, 2016. For questions or concerns regarding this project, please contact FATHOM at 1-855-203-1318, Monday through Friday from 8:00 a.m. ? 5:30 p.m. If questions are not sufficiently answered by FATHOM, please contact Sarah Quiett, Utility Billing Analyst at City Hall, at 817-985-2122 or [email protected].

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